Building trust is at the heart of everything we do.
At Calista, your satisfaction is our priority. That’s why we offer a hassle-free exchange policy. You can exchange the products within 1 day of delivery, NO QUESTIONS ASKED! We’d love to replace it for you with another Calista jewel.
Returns and exchanges are also accepted for:
- Manufacturing defects: If you receive a product with a manufacturing defect, you can initiate an exchange within 24 hours of receiving the product. Please attach a picture of the defective product and send it to us at info@calistaindia.com on the same day itself.
- Damaged/broken items: If your product arrives damaged or broken, you can initiate an exchange within 24 hours of receiving the product.
- Missing items: If you receive a damaged/broken order with missing items, the company may deduct the missing item’s full MRP from your refund. This applies to promotional products as well.
How to initiate an exchange:
- Send us an email at info@calistaindia.com within 24 hours of receiving the product. You can also do this through the “Contact Us” page on the website.
- Provide pictures and videos of the product: These should show the damage or defect, as well as the opening of the parcel.
- Wait for a response from the Calista team: We will review the images and videos and respond within 24 hours.
- Pickup and confirmation: If your request is approved, the damaged/broken item will be picked up from your doorstep. You must be available to confirm the exchange within 3 days, or your request will expire.
- Communication: All information regarding your exchange will be communicated to you via email.
Important notes:
- No returns or exchanges during sales: All items purchased during a sale are final and non-refundable.
- No refunds for charity sales: Products purchased in charity sales can only be exchanged for manufacturing defects or broken items.
- No returns/exchanges for altered items: We do not accept returns or exchanges for any item that has been altered by a third-party jeweler. Tampering or altering the jewelry will void its warranty.
Please note:
We take great pride in ensuring your Calista jewellery arrives safe and sound. Once our trusted delivery partners declare your package “delivered,” responsibility transitions to your care.